Krrch ("we," "us," or "our") operates the Krrch mobile application and related services (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.
By using Krrch, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use the Service.
1. Information We Collect
Information you provide
- Account information: Email address, password (stored securely hashed), and authentication credentials.
- Profile information: Name, headline, bio, startup name, stage, domain, what you're looking for, timezone, LinkedIn URL, website, and profile photo.
- Communications: Direct messages, community posts, comments, connection requests, and intro requests you send through the Service.
- Call feedback: Ratings and optional feedback you provide after video calls.
- Support requests: Information you provide when contacting us.
Information collected automatically
- Usage data: App interactions, features used, match history, call history, and community activity.
- Device information: Device type, operating system, app version, and unique device identifiers.
- Push notification tokens: Firebase Cloud Messaging (FCM) tokens used to deliver notifications.
- Presence data: Online status and activity heartbeats to power live matching and platform statistics.
Video call data
Live video calls are facilitated through Agora, a third-party real-time communication provider. Video and audio streams are transmitted directly between participants via Agora's infrastructure. We do not record, store, or retain video or audio from your calls.
2. How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain the Service
- Match you with other founders based on your profile, intent, and availability
- Facilitate live video calls between matched users
- Enable community features, messaging, connections, and intro requests
- Send transactional emails (invitations, password resets, security alerts)
- Deliver push notifications for messages, matches, connections, and community activity
- Improve and personalize the Service
- Detect, prevent, and address fraud, abuse, and security issues
- Comply with legal obligations
3. How We Share Your Information
We do not sell your personal information. We may share information in the following circumstances:
- With other users: Your profile information is visible to other Krrch users. Messages and community posts are shared with intended recipients.
- Service providers: We use trusted third parties to operate the Service, including:
- Supabase (database, authentication, storage)
- Agora (live video infrastructure)
- Firebase / Google (push notifications)
- Resend (transactional email delivery)
- Legal requirements: We may disclose information if required by law, regulation, legal process, or governmental request.
- Business transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
4. Data Retention
We retain your information for as long as your account is active or as needed to provide the Service. When you delete your account through the app, we delete your profile, messages, and associated personal data from our systems, subject to:
- Backup retention periods (typically up to 30 days)
- Legal obligations requiring us to retain certain records
- Anonymized or aggregated data that cannot identify you
5. Your Rights and Choices
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Correct inaccurate profile information (editable in-app)
- Delete your account and associated data (available in Settings)
- Opt out of push notifications (via device or app settings)
- Export your data (contact us at hello@krrch.com)
Residents of the European Economic Area (EEA), United Kingdom, and California may have additional rights under GDPR and CCPA respectively. To exercise these rights, contact us at hello@krrch.com.
6. Data Security
We implement industry-standard security measures including encrypted connections (TLS), secure authentication, row-level security on our database, and access controls. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
7. Children's Privacy
Krrch is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.
8. International Data Transfers
Your information may be processed and stored in countries other than your own, including the United States, where our service providers operate. We ensure appropriate safeguards are in place for such transfers.
9. Third-Party Links
The Service may contain links to third-party websites (e.g., LinkedIn profiles, founder websites). We are not responsible for the privacy practices of those sites and encourage you to review their policies.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date. Continued use of the Service after changes constitutes acceptance of the updated policy.
11. Contact Us
If you have questions about this Privacy Policy or our data practices, contact us at:
Krrch
Email: hello@krrch.com
Contact form